Support Policies
Support Policies
RingCube Support will assist customers in diagnosing problem to determine whether or not the technical issue is related to third party hardware or software. In order to isolate the error, we reserve the right to request that the third party hardware or software be removed. This will only be done where we have reason to believe the issue is related to the third party hardware or software.
If RingCube Support cannot directly identify the root cause or it is reasonably suspected that the problem is related to the third party hardware or software, we will direct the customer to contact the third party vendor's support organization.
We provide software releases to fix problems uncovered in our current products. If your problem relates to a software bug in a RingCube product as acknowledged by RingCube with a bug tracking number associated with a Support Case, our Technical Support Engineer will work with you to determine the appropriate release mechanism for a fix, based on the technical severity of the bug and the business impact it has on your organization.
Product updates are released regularly to provide fixes for bugs identified in current releases, and may include some minor enhancements.
Product upgrades will include all the bug fixes provided in the previous versions and will add new functionalities.
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vDesk Overview Watch Demo |
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vDesk over VDI Watch Demo |
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vDesk Performance Watch Demo | Details |