Support Offerings
Support Offerings
RingCube Support Services offers a full range of features and benefits depending on the service level you choose. The following outlines the different levels of support that are offered.
Premium Support program is designed for customers with mission critical business environments that require around-the-clock access to RingCube Support Services. Premium Support program offers:
- 24 * 7 telephone-based support for 365 days per year accessed through a dedicated support line.
- Remote troubleshooting to expedite the resolution of critical issues.
- Highest level of priority queuing and response time for support requests.
- Multiple support contacts.
- Access to vDesk Product FAQ and Knowledge Base on RingCube Customer Center.
Standard Support program is designed for customers with business environments that require support during normal business hours. Standard Support program offers:
- 8AM – 6PM PST telephone-based support during business days.
- Priority queuing for support requests.
- Multiple support contacts.
- Access to vDesk Product FAQ and Knowledge Base on RingCube Customer Center.
S/W Warranty program offers customers email-based support for 30 calendar days from the date of activating MojoPac Pro product key. Support requests are submitted via RingCube Customer Center only and no telephone-based support is provided. Customers are highly recommended to take advantage of web-based FAQ, Knowledge Base, and MojoPac Community.
RingCube Support business hours are Monday through Friday from 8AM PST to 6PM PST excluding weekends and US holidays.
Please contact RingCube sales at sales@ringcube.com to obtain more information about support programs.
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